[Resolved]  Eureka Forbes — paid for amc and then service person never picks up the call after product not working

Hello,

I paid for amc for 2 years, and when the product was not working the next day itself, i repeatedly tried calling your service person (The number given for contact), the service person never came back and kept forwarding to another fake number. I mentioned to your eureka forbes customer support team also, and they mentioned there is no amc for your product. Felt like cheated by your service person for about rs. 9000+. So i had to stop the cheque given to service person.

After several repeated customer care calls, every time the service person came, he further damaged the product (Water purifier), damaging the motor, damaging the filters, and finally, they kept avoiding further fixes and stopped coming. I had to get my water purifier fixed from outside by paying an extra rs 5000/-.

Now your service person is threatening to enter my house and thrash my product. This is extremely unethical and abusive. Instead of talking he hanged the call. Such an unprofessional behavior needs to be fixed and moreover i will now be filing police complaint against this service person and also against eureka forbes.

Just wanted to notify this to eureka forbes in advance. I know they will not do anything to fix it, just further harass the customer.