[Resolved] Eureka Forbes — Pathethic AMC service for my Aquasure Nano

sandipan2777

from Delhi, Delhi

Address:	Kolkata, West Bengal, 700103
Website:	Eurekaforbes.in

Good day, Its very frustrating to say about our renowned water purifier brand Eureka Forbes ( Aqua Sure). My nano RO is under AMC for two years wef from Feb 2016 to Feb 2018. From February to present there has been already two times break down of the RO which they repaired after so much negotiations, It seems they hire very poor quality of technician and the spare parts are not at all genuine as genuine spare parts can't break down every now and then. I made the biggest mistake of my life of getting two years contract with them. Now I feel I should cancel the contract with them as they are providing very poor service. If it's break down the technician blame the water sources, it's very disgusting. Do not fall in prey for AMC specific for Eureka Forbes

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May 11, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2016

Eureka Forbes Customer Care's response Hi Sandip,

We understand your concern. Please share with us your contact details/ customer ID/ complaint number and our team shall connect with you ASAP.

Regards,
Leena

Sep 07, 2016

Updated by sandipan2777 Your technician demanding money for replacement of candle, which was last replaced two months ago, to remind you membranes have a life of 1 years and under warranty, so theoretically it should work for a year and can't break down every now then . By passing of connection by poor technician is not all accepted and can lead to this problem. They bypass the connection. Mailed to [protected]@ eurekaforbes.com, no response, kindly respond my email s

Sep 07, 2016

Updated by sandipan2777 Good day,
TECHNICIAN visited at 6 pm without any prior intimations of his visit, replaced the membrane with refurbished membrane. Capilary removed.
There is now no PROVIsion for manual flushing, which was originally provided when purchased. I am not at all satisfied with the services under AMC and hence would like to cancel the AMC.Please provide procedures and arrange to refund my money.
See attached picture where it shows that insulation tapes attached to the electric connection which shows the poor TECHNICIAl knowledge of the the technician.

Sep 07, 2016

Updated by sandipan2777 Sorry no insulation tapes provided on electric connection