Eureka Forbes — Pathetic Service

Address:

Pune, Maharashtra

I have a service contract of 2 years with Eureka Forbes (Eurosmile) for my Aquaguard Water Purifier. It stopped working on 23rd August. I filed a complaint on 24th August at their customer care and i was told that technician will resolve the problem in 2 days. I waited for 3 days but nobody turned up nor i got a call from any one. Then i called a technician who had made this contract. His name is Narhare. He said he is on sick leave and will not be able to address this issue. He gave me their head's number whose name is Makarand. I spoke to Makarand who gave me another technician's number whose name is Ganesh. I called him Ganesh he said he will come in the evening. I waited for him but he never appeared nor did he answer my phone. Next day again i called him he said he will come. Again he did not appear and avoided all my calls. After trying to reach him for 3 days he finally appeared on a Sunday morning. He checked the machine and said PCB needs to be replaced and since it is Sunday part will not be available. So he said he will come on Monday with PCB. I waited for him and he never appeared and again started avoiding my calls. Then i tried to reach Makarand again and he said he will arrange something. But no action. I must have tried to reach his phone 100 times but he is not answering. Meanwhile i called customer care 3 times they say they will arrange something on priority and i will receive a call back. No response yet. From the call center i got a phone number of service center incharge (Ishan Service Center). I called them up so many times. Finally one lady answered and promised to resolve the issue in 1 day. Now she is also not answering her phone. It has been 2 weeks now. My aquaguard is not working. I am paying 80 rupees daily for mineral water. Eureka Forbes is least bothered to resolve the issue. Now i dont think they are capable of providing service. Hence I want full refund of the service contract which is approximately 3000 INR plus i want a compensation for all the expenses incurred in buying mineral water approximately 800 INR.