[Resolved]  Eureka Forbes — Pathetic service for aquaguard superb

Address:

Raigad, Maharashtra, 410210

Dear sir

As per our discussion on call today we are provide you standby unit and saturday on 18 march i will visited at your place with our company’s quality had mr. Kalpesh n resolve your unit issue for permanent solution...

From: gokul nadar [mailto:gokul. [protected]@outlook.com]
Sent: 14 march 2017 13:35
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Milind – this is frustrating. You said you are the highest level of escalation but now you are not answering my calls and not calling back.

Manish – if you are milind’s senior i demand that you intervene and help out. We are left in dark since october 2016.

Thanks,
Gokul

Sent from my windows 10 phone

From: animall - gokul nadar
Sent: 11 march 2017 14:39
To: gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Milind – i am waiting for your call back.

Sent from my windows 10 phone

From: gokul nadar
Sent: 10 march 2017 17:44
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Hi milind,

The water purifier has stopped working since last two days. Please plan to come to my place tomorrow to fix this. I have many guests coming to my house on sunday so need the machine fixed asap.

Thanks,
Gokul

Sent from my windows 10 phone

From: gokul nadar
Sent: 03 march 2017 15:39
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. N [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Hi milind,

After you fixed the issue on 11th february, everything seems to be working fine till now. Our machine was non functional from october 2016 (After it was installed) till february 11th 2017 due to the incompetence of your team. Kindly arrange to extend the warranty for our device by 4 months to ensure that we am not penalized for your team's incompetence. Waiting to hear back from you.

Thanks,
Gokul

_
From: animall - gokul nadar
Sent: friday, february 10, 2017 6:18 pm
To: milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com ; gokul nadar; ragul. [protected]@gmail.com
Subject: escalation: ticket# [protected]

Hi milind,

As discussed, i would like to reiterate again as to how frustrated i am and how scary it feels to think that i would be left at the mercy of mcr (Your support partners in kharghar region) for any future support. They have an incompetent team which could not solve my problem for the last 3 months and to top it their boss mr shankar reddy, treats customers as if they are beggars who are at his mercy to get any sort of help. Mcr is the worst and unprofessional organisation that i have had the misfortune to deal with. Eurekha forbes support has not been top class either because one of your representation has visited my home thrice but was unable to provide a solution. Aquaguard superb, has been useless to me since the day it was installed (26th oct 2016); the machine has never functioned for more than 2 days.

As you claim to be the highest level of escalation in navi mumbai, i now bank on your expertise to help me out. Also i would want aquaguard to compensate me for this 3.15a months downtime plus the mental agony you caused me and my family and leave of absence i had to take from work to find a solution to this problem by following up with your team on regular basis. We have been happy customers of aquaguard since more than 10yrs, and hence when we moved to a new house, aquaguard was the obvious choice for us, but what has transpired till now has left us deeply pained.

Thanks and make it a great day!

Gokul nadar