[Resolved]  Eureka Forbes — pathetic service for my water purifier

Address:	560109
Website:	www.eurekaforbes.com/customer-service/request/login

I am customer of aquaguard magna water purifier and i am writing this letter extremely dissapointed. The dissappointment is about the product and
The service being provided. This product has frequent complaints and we have spent a lot of money on amc and related repair works. Recently on april 10th, the tap of the water purifier broke and i had raised a complaint. Technician suresh gv had attended this complaint, he replaced the tap with a new tap and charged me for that, despite being in amc. I would like to know whether the technician suresh gv right in charging me for the tap
Replacement despite being in amc?

After he left, the water purifier started leaking and since then i have raised atleast 6 service requests with customer care, and until today the issue has not been fixed. I had requested for a senior technician but they keep sending the same technician suresh gv again and again. This person is not capable of fixing the issue and that was the reason i had asked for a senior technician. But as always, nobody cares about the customer once the product is sold to them. It is the customer's headache after all isn't it? My hard-earned money has gone down the drain with this product and the service being offered. I had contacted the escalation department regarding the issue, but they will always give me a false promise that a senior technician would be sent, but they never did that.

Please find a list of service requests i have raised.

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[protected] - latest one

I want this issue to be escalated to higher management until i get a resolution. Please give me a resolution at the earliest.