[Resolved] Eureka Forbes — pathetic service provider | |||
Eureka Forbes is the most pathetic service provider. We did the renewal of our contract for 3years for AMC on Oct 2013. So now it was time to change the cartridge of the Aqua guard compact. I called the call centre and gave the request (request no.[protected] on 27th March 2014. After that again I called on 2nd April 2014 (request no. [protected]) still no response from them. No engineer has still come to attend the call at our place. The most ridiculous thing is they have asked me to call Mr. Jayant Wadikar (mobile no. [protected]) and have asked me to followup for the service with this person. But this person never answers the call. I have called him almost 4 days but not even once he has answered my call. Then I called on Saturday (5th April) request no. [protected], but no one still gave me a call back. Today again I called to check as when the engineer will come (request no. [protected]) but still no response from then. the female and the call center keeps telling me the same statement, that I will get the call from the service team soon. So the conclusion is that Eureka Forbes is the most pathetic service provide. Please do not buy their products, they are inefficient to give proper service. I am suffering a lot because of them. They do not have a perfect after sales service system. They have pathetic call centers, where the people keep saying that you will get the call soon. They don’t know wven to talk in proper language. I am going to lodge a complaint on Consumer Cell for making fool of people and taking money for AMC and not providing the right service. Regards, Pallavi Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear pallavi gajjar, we regret the inconvenience caused to and are sincerely sorry for all the experiences that you have been facing with regards to the conversations you have had with our personnel
We will make sure that we honor the terms of your AMC in an adequate and timely manner.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
We request you and give us another chance to serve you with the best we have
We have made a note of your contact details, our executive will fix an appointment at your convenience and resolve your issue at the earliest.
We once again are truly sorry for the trouble you had to face.
Regards,
Eureka Forbes Team
We will make sure that we honor the terms of your AMC in an adequate and timely manner.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
We request you and give us another chance to serve you with the best we have
We have made a note of your contact details, our executive will fix an appointment at your convenience and resolve your issue at the earliest.
We once again are truly sorry for the trouble you had to face.
Regards,
Eureka Forbes Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7759
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
We did the renewal of our contract for 3years for AMC on Oct 2013.
So now it was time to change the cartridge of the Aqua guard compact. I called the call centre and gave the request (request no.[protected] on 27th March 2014.
After that again I called on 2nd April 2014 (request no. [protected]) still no response from them. No engineer has still come to attend the call at our place.
The most ridiculous thing is they have asked me to call Mr. Jayant Wadikar (mobile no. [protected]) and have asked me to followup for the service with this person. But this person never answers the call. I have called him almost 4 days but not even once he has answered my call.
Then I called on Saturday (5th April) request no. [protected], but no one still gave me a call back.
Today again I called to check as when the engineer will come (request no. [protected]) but still no response from then. the female and the call center keeps telling me the same statement, that I will get the call from the service team soon.
So the conclusion is that Eureka Forbes is the most pathetic service provide. Please do not buy their products, they are inefficient to give proper service. I am suffering a lot because of them. They do not have a perfect after sales service system. They have pathetic call centers, where the people keep saying that you will get the call soon. They don’t know wven to talk in proper language.
I am going to lodge a complaint on Consumer Cell for making fool of people and taking money for AMC and not providing the right service.
Regards,
Pallavi