[Resolved] Eureka Forbes — payment and cancellation

[Resolved] Eureka Forbes — payment and cancellation

C customer3069 from Chennai, Tamil Nadu

Ordered vacuum cleaner WDX2 online on 5th June. Sales guy promised same day delivery. System was down. No order created. No response to date for online complaints and request to cancel order. Managed to track senior sales officer after 2 days. Got delivery on 10th. Never ever buy eureka forbes products. they are only interested in generating the sales. after that even for delivery it is almost impossible to get any response from the company and you have no idea what happened to your money. it has been the most horrible experience of buying online to date for me and i am a person who buys stuff regularly online. even if issues crop up, the online company has always responded and helped resolve this issue. if i had not been able to get the senior sales officer number through another office (though they were very hesitant to give it to me and i had to talk and talk and talk before they gave it), i am sure that nothing would even have happened to date Was this information helpful? No (0) Yes (0)
Jul 19, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jun 12, 2019 Eureka Forbes Customer Care's response Dear Customer, Kindly send in your customer ID & registered contact number here. I'll have my team connect with you regarding this, at the earliest. Regards, Priya Jun 14, 2019 Updated by customer3069 I do not prefer to give out my personal information in a public forum. give me a mobile no to sms the details or email id and i will send also I find that the product is an utter waste of money. i used it today with the blower function. the tube came out and does not fit back in! this is the first day i used it and already it is not working. it also makes so much noise that the neighbors are complaining! when the sales guy came for the initial demo before buying they said there were so many attachments and so many things that could be done...now that i have bought it, none of those functions seems to be able to be done as per what the same sales guy says...what a lie and what an inferior product that is hyped and sold...i would actually prefer to return the product Verified Support Jun 18, 2019 Eureka Forbes Customer Care's response Dear Customer, Please be rest assured, you can share your details here as they are being kept confidential. My team will look into your concern and get in touch with you soon. Regards, Priya Jun 21, 2019 Updated by customer3069 I am able to see the complaints and comments on other posts so I don't believe that my data is not visible to the public... However I am giving the order number[protected] I got an email saying that the product would be picked up. Then another email providing pickup receipt though no one has come to pick up the unit. I emailed back asking what's happening and still no reply after 5 days. Pickup Receipt \|[protected] / EF Mumbai ([protected]) From delhivery
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customer3069

from Chennai, Tamil Nadu

I do not prefer to give out my personal information in a public forum. give me a mobile no to sms the details or email id and i will send

also I find that the product is an utter waste of money. i used it today with the blower function. the tube came out and does not fit back in! this is the first day i used it and already it is not working. it also makes so much noise that the neighbors are complaining! when the sales guy came for the initial demo before buying they said there were so many attachments and so many things that could be done...now that i have bought it, none of those functions seems to be able to be done as per what the same sales guy says...what a lie and what an inferior product that is hyped and sold...i would actually prefer to return the product