[Resolved] Eureka Forbes — Poor Action and response from Service centre including cheating of customer | |||
I have bought Aquaguard RO (Reviva Model) on 12/Apr/2010. Order No :[protected] We have put AMC for every two yearssince then. Name of Service centre: Everest Enterprises 66, Ponnusamy Nagar, 3rd street, Sembium, Chennai Ph[protected] The latest AMC is executed on13/June/2014 having Contract Receipt Number :[protected] Name : Sebasthi Devi Address : 1455/2, 11th Cross Street, Poombuhar Nagar 2nd Main Road, Kolathur, Chennai -99 As a part of AMC, the technician namedMr.Senthil replaced all filters in the machine. From that time onwards, the machine isnot working properly. We have contacted customer care twiceafter that and a service technician comes home, replaces some small "Lconnections" which is used to connects filters and says everything will befine and he goes. He also charges money everytime he comes byproviding bills, which we believe to be fake. Wonder why Eureka is asking money forservice when we are in AMC. We also doubt the quality (Original /Duplicate) of the filters replaced during the AMC contract. Request yourimmediate action and the Aquaguard RO is not working well evennow. Not sure what is the techincal skill set of the technicianswho arrive here doing nothing but charging money. Please escalate this appropriately andrequest your stiff action on the defaulters and kindly arrange a technician tosolve the issues we face. Thanks, Sebasthi Devi. Mail : [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Eureka Forbes Team:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Contact number of Customer - [protected] and[protected]
Customer Name : Sebasthi Devi.
AMC Contract receipt number : [protected].AMC ending 3rd July 2016
Complaints Number / Request Number :
a) [protected] dt :9thJune 14
b) [protected] dt: 7thJuly 2014
c) [protected] dt: 10thJuly 2014
Please review all the complaints history and action done byEureka forbes after 9th June 2014.
Plenty of calls made to Eureka Forbes service centre on thisregard.
Poor response and performance from the Technician who comeshere is notified.
Currently the machine is not working.
Expect your quick response. Thanks
Name of Technicians : Jayakumar, Senthil.
Name of the manager in service centre – Mr.Viswanathan.
Contact number of Customer - [protected] and[protected]
Customer Name : Sebasthi Devi.
AMC Contract receipt number : [protected].AMC ending 3rd July 2016
Complaints Number / Request Number :
a) [protected] dt :9thJune 14
b) [protected] dt: 7thJuly 2014
c) [protected] dt: 10thJuly 2014
Please review all the complaints history and action done byEureka forbes after 9th June 2014.
Plenty of calls made to Eureka Forbes service centre on thisregard.
Poor response and performance from the Technician who comeshere is notified.
Currently the machine is not working.
Expect your quick response. Thanks
Name of Technicians : Jayakumar, Senthil.
Name of the manager in service centre – Mr.Viswanathan.
Dear cyrilmech, thank you for sharing your concern details with us, we have made a note of it.
Our customer care executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
Our customer care executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
Dear Eureka Forbes Team:
Please update the status of this complaint made.
I anticipate a concrete reason why the Technicians are charging money when we have the AMC in place.
Technician Name : Mr.Senthil kumar - charged Rs.260 and Mr. Mahendran - charged Rs.50.
Both has been charged for replacing a small T- connection and L-clamps which connects the filters.
As a Mechanical Engineer, I know well that this pieces does not cost more than Rs.15
When I asked them, why they are charging money, Their response to the customer was
"this is what I charge, If you have any doubts address mail to customer care or complaint to Eureka Forbes"
This shows the rude behaviour and lethargic response of the Technicians.
Of course the problem is not solved even after that. This shows the quality and integrity of technicians in solving a problem of customer.
Regards,
Customer.
Please update the status of this complaint made.
I anticipate a concrete reason why the Technicians are charging money when we have the AMC in place.
Technician Name : Mr.Senthil kumar - charged Rs.260 and Mr. Mahendran - charged Rs.50.
Both has been charged for replacing a small T- connection and L-clamps which connects the filters.
As a Mechanical Engineer, I know well that this pieces does not cost more than Rs.15
When I asked them, why they are charging money, Their response to the customer was
"this is what I charge, If you have any doubts address mail to customer care or complaint to Eureka Forbes"
This shows the rude behaviour and lethargic response of the Technicians.
Of course the problem is not solved even after that. This shows the quality and integrity of technicians in solving a problem of customer.
Regards,
Customer.
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We would like to take this opportunity to resolve all the complaints you have.
Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team