[Resolved] Eureka Forbes — Poor functioning of Aquaguard Magna

pudupet dfwbeoc

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600014

We had purchased an Aquaguard Magna RO for Pudupet urban Primary health centre, Chennai, on 22/11/2016.My customer ID is [protected].For the past 3 months, it has been breaking down frequently(water does not come out of the dispenser) and we are forced to buy drinking water from outside for the patients.every time we have lodged a complaint, the service people provide only temporary solution, which works for only a week.Even after lodging complaints, we have not got a permanent solution.
We are extremely dissatisfied with this product, and require a permanent solution immediately.Or a replacement for this malfunctioning machine.

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Apr 29, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

Eureka Forbes Customer Care's response Dear Pudupet,

I am dejected to read this. Please be assured my service team at Chennai will connect with you soon to resolve your issue.

Regards,
Priya

Verified Support

Mar 20, 2017

Eureka Forbes Customer Care's response Dear Pudupet,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Priya