[Resolved]  Eureka Forbes — Poor service and careless workmanship

Address:

Pondicherry, Puducherry, 605013

I bought UV+UF advanced mineral guard purifier a year back. Later this year I was contacted by your sales representative stating warranty period had elapsed, for which i agreed to sign AMC and paid 4k+ through cheque. Your sales representative vanished with my cheque for more than three weeks. He never returned to change new cartridge as promised. After numeral attempts made though phone, another representative came and changed the cartridge. Purifier worked fine for a day and then it stopped. Again I made several calls, another of your rep came and said that the previous person, who installed it, didn't not do it properly, still it didn't work. This time i made several complaints (no-[protected] ) and finally it was found out that it's a valve problem which was promised to be replaced in few days. This time after valve was replaced and a new problem of water leakage due to your rep's careless workmanship. This happened few days and a new complaint was made (no- [protected]). now we are back to square one of chasing your reps.