[Resolved]  Eureka Forbes — poor service false promises

Address:

Mumbai City, Maharashtra

This is one of the worst service experiences i have come across!

On 10 april, official eureka forbes water purifier service personnel came to our home to replace the candle in the purifier and charged us rs.900/- for it. He broke the electrical connection & the pipe connected to the purifier. He somehow put it together and left.in few days the pipe gave way and led to lot gushing water coming out of the purifier and with the broken pipe hold in clear view. With this kind of water gushing out the chance of getting a shock due to the broken electrical fitting was also quite high so we have switched off all water supply to the whole kitchen since 2 days. I made a complaint at 9.30am on 15 april, and have called many times since trying to explain the severity of the problem. The eureka forbes staff reads out a scripted apology, conveying at the end that the case will be taken on on high priority basis. All of them say exactly the same thing!!

As of now, 1pm on 16 april 2019, no service person has landed up, and they do not even call you to tell you when and whether the service will be done today!! No drinking water for nearly 2 days, all water connection in the kitchen has to be kept switched off as the machine leaks heavily with a electrical circuit close by, all this has been explained but the company is not bothered.

I tried locating the email address of the ceo - mr. Marzin r shroff, but could not find it. I came upon this forum.in today's day and age when it is so easy for the customer to switch to another brand this is the kind of service a well established company gives!

Eureka forbes - really really bad customer service!