[Resolved] Eureka Forbes — Poor service - no resolution even after 10 days. | |||||
I have Enhance (RO+UV) water purifier at home. It's not working since last 10 days. I first registered the complaint on 26th March. The technician has visited 3 times at my place but unable to resolve the problem. The technician says that the PCB is not working and they don't have any stock. Neither he has any clue as to when will it be available. I have an AMC and if important parts of high selling products aren't available in a place like Bangalore, I can't imagine how poor the service would be in smaller cities. The Eureka Forbes website gives an option to escalate the request but when I provide the request Id (as given to me by the customer care), it says invalid request id. Needless to say that the customer care guys have no clue and just provide the same standard answer every time - we will send a technician. This is extremely unprofessional and poor services from a reputed brand like Eureka Forbes. Was this information helpful? | |||||
Apr 5, 2016 Complaint marked as Resolved Thanks. The issue was resolved today. Eureka Forbes customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Hi anshul81,
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team.
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team.
Hi anshul81,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
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