Eureka Forbes — Poor service of Eureka Forbes

Pervez Sk

from Jabalpur, Madhya Pradesh

Address:

Howrah, West Bengal

Hi, I have an Enhance RO aqua guard (Customer id [protected]).I have renewed the contract on 25th March 2014 from Rao enterprise(code 14407, representative name Ranjan Kr Singh).I had to get 4 filters.But I have received only 3. The service guy confirmed that he will provide that next day.But after 3months, I am still to get the same.As a result the filter have not been changed in the machine.I have raised several tickets for this(Example 76695146, 76770285, 7431209). I just want to know if I will get the 4th one at all?Or I have to buy it again?

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Pervez Sk, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team