[Resolved]  Eureka Forbes — poor service. re-installation after 15 days and that too leaking

I have requested for re-installation on 13th april which was not properly taken up and then again raised a request on 19th april. After calling 10 times someone visited 30th april and installation was done in such a condition that water filter is leaking like anything for the last 6 days and there is no response. I have called more than 10 times and no response only sorry for inconvenience sir... Every time ccare ask detail and keep the call on hold for 10 min and then we will look into it but no one is visiting in spite of requesting to send on an urgent basis. I took 20 days back and still i am not able to use the filter. Sorry to say but pathetic service. I have to discontinue and buy another filter rather paying such a huge amount every year and then facing this kind of extremely poor service. Contract number [protected] placed on 13th april. Complaint no. [protected]. Customer code [protected]
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Jun 16, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 11, 2019
Eureka Forbes Customer Care's response
Dear Daksh,

I've escalated your concern to my team in Bengaluru. Be assured that they'll surely get in touch with you as soon as possible to assist you further. Request your patience in the meantime.

Regards,
Anita
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