[Resolved] Eureka Forbes — poor service response and cheating

bennur

Address:

Bangalore, Karnataka, 560098

Very recently I had service done for my Aquaguard classic water purifier brought from Eureka Forbes in Sept 2016. The person who called to depute service engineer claimed to be calling from Eureka forbes and reminded the service is due and we believed that the call is from eureka forbes and fixed the service.

Mr. Avinash - [protected], service executive visited our premises and attended the water purifier service and has replaced the candle stating it is damaged and expired. He charged Rs. 1600( 300 for service, 1300 for candle) and claims he is from aquaguard. He has issued a service receipt in the name of ION EXACENSE PVT LTD (AQUACARE). Image of the receipt is attached. Within 2 hours of his service the water purifier started leakage from outlet and after we called Mr. Avinash for rectification he said he will attend and later on no response till date even after hundreds of calls.

This is very bad remark on Eureka Forbes losing customer trust and sharing customer details with 3rd party.If i dont receive receive proper response within next 2-3 days time, I'm sure going to file a case against ION EXACENSE PVT LTD (AQUACARE), Mr. Avinash and Eureka forbes as well for sharing customer details.

Helpline No. and website address does not exists.

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Dec 27, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Eureka Forbes Customer Care's response Dear Bennur,

I'll surely help you with your concern. I've shared your concern along with your details with my team in Bengaluru. Be assured, they’ll connect with you as soon as possible to address the same.

Regards,
Anita

Verified Support

Nov 26, 2018

Eureka Forbes Customer Care's response Dear Bennur,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita

Dec 01, 2018

Updated by bennur Dear Madam

But no use. Eureka forbes try to put blame on customer stating we are encouraging such agencies its sad to hear. Your person contacted me and he himself called the helpline no. of Aquacare holding me on Conference call to fix an appointment, but no help aquacare just finished by saying they will deploy engg and later no response.

Your people accept that this agency is doing such cheating to customers and Eureka forbes doesnt even have concern to alert its customer by sending fraud alert messages or publish it in their website/ socila network.

This shows what trust the brand keeps on its customers.

I request people not to buy any Eureka Forbes products henceforth.