Eureka Forbes — Poor services

Address:

Indore, Madhya Pradesh

Dear CEO, This our third water purifier we have purchased from your company, 1st was a simple purifier 2nd was Aqua Flow 3rd your top of the line product GENEUS WP purchased on 22nd Oct'2014. First I would like to bring to your notice that your company is giving franchise for providing services and I think you don't keep track of them. They just come to us when AMC is due and do not come during the year to provide the service. Your franchise Mr.D.N.Singh came to visit me twice during 2014 when I complained about improper services given to us for our Aqua Flow model. He told me it's not a good model and company has already discontinued it due to which they were unable to give the services.He told me to buy a RO but of some other company for which he is marketing and said Eureka Forbes is just charging for the name and their is no good quality anymore. To which I felt something fishy and told him to go. After that I sent a direct enquiry through web site and your marketing executive Mr.Bhupendra Parasar (Mobile no.[protected]) contacted me and assured me that Eureka has discontinued all franchises and have started providing services themselves. He suggested me for GENEUS model and I also liked the product and paid Rs.22, 990/- (customer Id [protected]) in which he told me that we would be given additional AMC for 1+1 year which will be up to 21st Oct' 2016.. During the last full year I kept calling Mr.Bhupendra Parasar to send me the bill. He kept telling that they have sent the bill and if I have not received it he will send it again. I think I must have called him up not less that 30 times. Once he told me to come down to your office at Sapphire House, A.B.Road, Indore and give him a call and he would send the bill in the parking only. I agreed for the same and as I reached in the parking lot and called him up he said there is a problem with the computer and he himself will come to my place and deliver the bill but until today I have not received the bill. Almost one year has passed not a single person from your company called us up or came for any kind of service I also didn't call up because I was told by Mr. Bhupendra that this Geneus model is very smart and it would give us a alarm if service required. Yesterday 30th Sep'2015 morning a person from your office came to my home saying that today we have received your details and have come for the service / AMC renewal. He said there is a chip inside this model which needs to be replaced every year and I should have been given at least three services last year. He also asked me pay Rs.4000+ some amount for the AMC for which I called up Mr.Bhupendra Parasar they both had a conversation for about half an our argued with each other. In the end service engineer went back doing nothing and told me that he would come today and do the service. Mr.Bhupendra told me that he would talk to his senior Mr.Lokesh Mudgil Mobile no [protected] and will arrange for the services free of cost and straight away refused that he had not made any such commitment for 1 year extended amc. I told him I have this thing in writing from him to which he said let first arrange for the service tomorrow then we will discuss about this. I also reminded him about the bill he told me send him a email id and he would send the bill in 1 hour. Today 1st Oct'2015 Mr.Bhupendra is not answering my calls. I have not received the bill. Services engineer for your franchise Mr.D.N.Singhs office also did not come. Now please tell me what should I do go to polices station / consumer forum or call Mr.Shaporji Palonji. Regards, Rupesh Gidwani [protected] Attached copy of the service card of your engineer Signed copy of delivery note by Mr.Bhupendra