Eureka Forbes — Problem not resolved

Address:Kolkata, West Bengal

I purchased aquaguard's new model i.e compact water purifier on 15/03/2013.From last 2-3 months i.e apr'14-june'14, suddenly, I saw impurities in the water.I lodge a service request on the website. Though the technician visited us but the problem wasn't solved & surprisingly he casually said that they are receiving the same complains for the same model from other customers also & the point is there's NO SOLUTION for the problem.We had used the previous model of the aquaguard water purifier wherein we were very satisfied but since the parts were not available and as per the technician the model has become obsolete, parts not available and with no other alternative, we had to purchased the new model i.e compact & now after 1 yr. we are getting this type of service.Kindly help.SincerelyMr. j r dey[protected]
Was this information helpful?
No (0)
Yes (0)
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear sarmistha dey, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will fix an appointment at your convenience and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7763
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information