[Resolved] Eureka Forbes — product installation id delayed

shivaprasad nayak

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560047

I had requested for installation of the product before 11 am. Still the engineer has not visited for installation. After 11 am no one will be there at my residence. I will be reaching the home around 9 to 10 pm. While purchasing the product itself i have made it clear that the product has to be installed before 11 am on 12.12.2017. When i call the engineer he is telling he will reach for installation before 5 pm. Worst service from eureka.

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Jan 20, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Dec 12, 2017

Updated by shivaprasad nayak Product name is Aqugaurd Genius purchased on 10.12.2017 for PAI international.

Dec 12, 2017

Updated by shivaprasad nayak Dear sir,

I have aqugaurd genius purchased on 10.12.2017 for pai international. While purchasing the product itself i have made it clear that the product has to be installed before 11 am on 12.12.2017.

I had requested for installation of the product before 11 am on 12.12.2017. Still the engineer has not visited for installation. After 11 am no one will be there at my residence. I will be reaching the home around 9 to 10 pm. So i had requested for installation before 11 am.

When i call the engineer he is telling he will reach for installation before 5 pm. No proper response from the engineer.

Please arrange to install the product immedaitely

Regards,
Shivaprasad
[protected]

Verified Support

Dec 14, 2017

Eureka Forbes Customer Care's response Dear Shivaprasad,

Basis the feedback received, I understand that your concern has been resolved. Let me know if you need any other assistance.

Regards,
Anita

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Comments

Sukomal Deb Roy

from Kolkata, West Bengal

Please arrange to recti fy the above product, under amc, immediately at your own interest installed at 25, anjangargh, birati kolkata-51, residence of sunirmal deb roy.In this connection please refer our complaint no [protected] dt 1st dec 2017

Eureka Forbes Customer Care's response, Dec 14, 2017

Verified Support

Dear Sukomal,

I am unable to trace your details with the given complaint number. Request you to share your customer ID or registered details for quicker assistance.

Regards,
Anita