Eureka Forbes — product not yet delivered (since 1 month)

Hi team,
Its been 1 month, not yet received the delivery.
Spoke to the cc executive and had a bad fight as-well. How stupid, you people don't have escalation matrix and call back service even. Surely post my review in consumer complaint forum.
My friend already ordered and received much before.
Please escalate this issue and need a managerial call back asap on [protected]. Don't need call from customer care executive orelse situation will be bad.
Please send me a mail, with approval from your manager, that you cannot delivery and customer need to cancel and book through amazon or any other online service provider.

Today unable to deliver mail, because o[censored]r site issue ([protected]@eurekaforbes.com). There is no escalation call facility and mail id except this.