Eureka Forbes — Refund not being done

Address:

Mumbai City, Maharashtra

I have cancelled the purchase of water purifier. It has been more than 20 days there is no response of customer care. everytime the a y say we are escalating the request and nothing happens. After few days again they call me and i explain my grievance and they say they are putting in urgent request or escalating it etc but nothing happens. I am frustrated but there is not even a place where we can file our complaint . They have made everything suitable for the company not to the customers. The system is highly circuitous and no department has any link it seems with the way they are behaving. I am waiting more than 20 days for my refund and now I am planning to file a harrassment case as my advocate suggested to human rights department.