Eureka Forbes — Refund not initiated

Address:

Coimbatore, Tamilnadu

We had placed an order for Dr. Aquaguard nrich RO model on 10th July, 2020 and the order number is [protected] and we made the payment of rupees 18, 490/- through a Eureka Forbes dealer in Coimbatore. After that we thought of cancelling the order because of negative reviews about the product in public forums.

But anyhow, the dealer convinced us to buy another product of lower cost and also promised us that the remaining amount will be refunded. So, we ordered aquaguard reviva RO priced at ₹14, 000 from the same dealer in the month of August, 2020.

It's been 4 months till now the refund amount of ₹4000 was not at all initiated and we frustrated with the dealer. Kindly help us on getting the refund amount.

Product bought: Aquaguard Reviva
Paid amount: ₹18, 490
Actual amount:₹14, 000
Refund needed:₹4, 000

Payment method: credit card
Paid to : Eureka Forbes
Payment reference number:21362081