Eureka Forbes — Refund of EMI deduction after full settlement | |||
Hi, Iam Kavin Selva Kumar bought a water purifier Aqua guard magna hd on December 2014 through EMI scheme from sales rep Ramasundaram [protected], Eureka Forbes pallavaram branch. However I paid the full settlement on 12-Jan-2015 for an amount of Rs. 16790 including emi preclosure charges (Bill No: 042628). But after doing so, emi is deducted via cheque clearance on 16-Jan-2015 and through ECS on 15-Feb-2015. I had complained about this to Sales Rep on both these months, but I didnt get any refund. After so much followup they agreed to pay on April after submitting my Bank statement as a proof for deductions. Even after doing so, i never got my money back. This has been now 6 months there is no payment i received from eureka forbes. Sales rep and their higher officials are irresponsible and they are saying too many false commitments and wrong information. Im really frustrated on the service given by Eureka Forbes, I never experienced this kind of attitude from any industry. I need my money back with interest (1, 769.00+1, 769.00 = 3538.00 + Interest + Late payment charges). Best Regards, Kavin [protected] Was this information helpful? | |||
|
Eureka Forbes customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi Kavin,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7764
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact number, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team