[Resolved] Eureka Forbes — Reg nonchalant attitude of aquasure customer care service

nungba

from Delhi, Delhi

Website:

www.eurekaforbes.com

I have lodged a service request to customer care service of aquasure water purifier regarding water quality of water purifier installed at my home. Instantly, the customer service centre send an sms sending details about the technician by the name mr vishal ([protected]) with service request no [protected] who would be attending shortly. But to my utter shocking, i got an sms from customer service centre that my service request number has been completed by vishal and they asked for my feed back on service experience without attending any service infact. But when i tried to contact mr vishal to know when he attended my service i found his mobile number switched off. So this is the sorry state of affairs as shown by eureka forbes particularly by aquasure customer service centre and they are trying to make people fool by promoting only sales service of their products but 0 response on after sales service.

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Jun 12, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 07, 2017

Eureka Forbes Customer Care's response Dear Customer,

I have forwarded your details to my team at New Delhi and they will get in touch with you at the earliest.

Regards,
Anita

Verified Support

May 11, 2017

Eureka Forbes Customer Care's response Dear Customer,

I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita