[Resolved] Eureka Forbes — Regarding fraud AMC service

samxtreme

from Pune, Maharashtra

Address:

Gurgaon, Haryana, 122101

I called up Eureka Forbes helpline in February 2016 and an Aquaguard technician came home for service the next day and did service. He collected Rs. 5000 for AMC for 1 years in cash and given duplicate bill copy. I called up Eureka Forbes on 11 September again for service. An aquagaurd technician came today for service. However, Eureka Forbes is claiming it's not their bill and that I have not applied for AMC yet. The technician who did this fraud activity in February was from the company as he had customer details like phone number, name address etc which I had registered on the company helpline[protected]. He was also wearing the company uniform and had a company Identity Card. I did not expect this from Eureka Forbes. Will not recommend any one to buy as the company has no accountability over the actions of its executives. - Sambit

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Dec 25, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Eureka Forbes Customer Care's response Hi Sam,

I understand your concern. Please share with me your contact details/ customer ID and my team will get in touch with you shortly.

Regards,
Seema

Verified Support

Nov 18, 2016

Eureka Forbes Customer Care's response As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.

Regards,
Piyush