[Resolved] Eureka Forbes — Regarding installation of Aquaguard Reviva RO

Abhishekdvc

from Delhi, Delhi

Address:	461001
Website:	www.eurekaforbes.com

I have booked installation for Aquaguard Reviva RO on 05/11/16 but yet no installation done. On calling customer care executive they provide me no. of service centre, Bhopal (Mr. Bhupendra [protected]) but after calling him he told he is not looking after Reviva RO water purifier model. Then he provided me no. of another person dealing with installation (Mr. Abhinav [protected]) and Mr. Abhinav also told that he is also not looking after installation at my place (Hoshangabad, MP) and he also gave no. of another person dealing with installation (Mr. Sunil Malviya, who is in Indore) but Mr. Sunil also refused to do so and gave another no. of person who is in Jabalpur. The Jabalpur's person told he will convey message to Hoshangabad technician as he is in Jabalpur and he will not entertain installation at Hoshangabad. All this matter informed to customer care executive but again executive raised a request as urgent but no result yet. Even after all these happenings customer care executive giving the same no. of Service centre (Mr. Bhupendra, Jai Devi home decor, Bhopal). How I will install the purifier i am in deep trouble by opting Eureka forbes Aquaguard. Kent is much better in service. Please help me out. I will wait for two days more else I have to move Consumer Forum.

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Dec 19, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

Eureka Forbes Customer Care's response Hi Abhishek,

Kindly share your customer ID and contact number as it'll help me look into your issue and get it resolved at the earliest.

Regards,
Leena