[Resolved]  Eureka Forbes — regarding refund of rs 10,690 with interest

Address:

Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India. Tel: +91 2248821700, 62601888, Mumbai City, Maharashtra, 400013

I have placed an order for "EUROCLEAN" on 15.9.2018 and issued a cheque for Rs 10, 690 on 15.9.2018 and the payment was realized on 17.9.2018. The product was not delivered even after a month. So, I claimed for the refund amount as I did not receive the product even after a month. I have sent innumerable e-mails requesting for the refund amount. The customer care service is very poor. I have been mailing regarding this issue from October 15, 2018. Till date I have not received my amount. I have already registered a complaint and have given the details regarding this issue. I don't find a positive move regarding processing my request for the refund. The financial year ended on 31.3.2019. How could the company tally their balance sheets with my refund amount being excess? This shows that EUREKA FORBES IS A FRAUD COMPANY. Why did the company still not refund my amount? It is almost 7.5 Months I am complaining about this issue to the company for my refund amount. The company makes unnecessary phone calls for bribing me to get a new product instead of the refund amount. Why have you mentioned in the website that " 30 DAYS MONEY BACK GUARANTEE" on your website when you can't even give my money back. This proves that this company is looting the public's money. I have not even received the product and exchanged. I made a payment for the product and since the company did not deliver the product even after a month of making the payment, I claimed for my amount.