[Resolved]  Eureka Forbes — repeated aquaguard problem

Address:

N-12/8,Srinagar, Kolkata, West Bengal, 700094

I have purchased Dr. Aquaguard Magna RO+ in the year 2018. The customer code is [protected]. Everything was OK then. Recently the technician came for servicing on 20.05.2019. But after some days of servicing there was water leakage and I requested for a service again on 29.06.2019. The technician came after 01.07.2019 and did the servicing. After some days there was again some problem there was many ants in the water. I akso noticed that there are 2 wires connected with a tape only and it is visible from outside. Again I requested for a service on 18.07.2019 and the technician fixed it. I mentioned the wire problem but he said that it is normal but I haven't seen the wires are merged with a tape and visible from outside in anywhere before. I am attaching an image showing that. Now today from the evening the aquaguard is not working at all. After switching on the power indicator is showing but there is no sound and no water. We are actually running out of water for the whole night today. My point is why there is back to back problems with the machine after the first servicing on 20.05.2019. In the two months there are 3 visits already and again there is a problem. And I think this is not the last as usually. I am tired of calling for a service again and again. I am a working lady and haven't much time for all that. If you are not able to solve the problem properly please mention it. Please do not harass me anymore.