[Resolved]  Eureka Forbes — REPLACEMENT OF CANDLES DURING AMC

Dear Sirs, I am an SBI executive I have been using water purifier of Eureka Forbes for more than two decades. My present complaint is about the product model REVIVA {RO} which is now seven years old. During the first four years of renewal of AMC every year, candles were being replaced and the old candles returned to me, But for the last three years, the service provider took away the old candles while new ones were replaced. They said that that the rules have changed and the old candles are returned to Eureka Forbes. Recently, on 27.05.2015, I renewed my AMC for two years, i, e, up-to 26.05.2017 and as usual, the service-provider took away my old candles stating that those were o be returned to you instantly. I do not understand the reason as to why our properties will be taken away by you when we make big payments for those. This arouses suspicion in my mind that the candles were reused as even the labels were never removed during installation or extraction. I have paid Rs 8270/- on 27.05.2015 for a two-year AMC, Only three candles were fitted into the system as against four on the material day and the fourth one they said was in short supply and the Post Carbon Candle will be fitted as and when supplied by you. It is the old one that is functioning now. The service provider is: "SWASTIKA SERVICES, GURU VIHAR, P.O. & DIST- PURI, ODISHA STATE, PIN- 752001". Its contact # is [protected]. I the problem will be solved soon by you as you did last time. My details are: MADHAB MEKAP AT- SALABEGA LANE HOSPITAL SQUARE BACK-SIDE OF HOTEL SRI RAMA P.O. & DIST- PURI ODISHA STATE PIN- 752001 EMAIL- [protected]@gmail.com Mobile No. [protected] Please take immediate steps to return my old candles illegally taken by the service provider and install the canle due to me without further loss of time and advise the concerned to pay heed to my needs whenever required to maintain the continuity of our relationship, With Regards, Madhab Mekap 01.06.2015