[Resolved]  Eureka Forbes — replacement of cartridge aquasure xtra 16 litre

Address:Pune, Maharashtra, 411021

Der eureka forbes,
I need to change cartridge for aquasure xtra 16 lit water filter. I made support request online 3 times (Request no [protected], [protected], [protected]).
I hv also mail for service escalation on 16 august 2017. Every time i got reply that "we wil contact you within 24-48 hours"
But still got no response.
Even i have called the tollfree number several times. But receiver only good promise. Not a single person appeared to attend the problem.

I hope eureka forbes hear to customers problems also apart from selling products.

I m making myself ready to through out the product since it is not healthy to drink this water.

Kousik samanta
[protected]
Bavdhan, pune-411021
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Oct 12, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2017
Eureka Forbes Customer Care's response
Dear Kousik,

I'll surely have this checked. Request you to share your registered contact number/customer ID and my team will look into the same at the earliest.

Regards,
Priya
Verified Support
Sep 10, 2017
Eureka Forbes Customer Care's response
Dear Kousik,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Priya
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