Eureka Forbes — Requested for replacement of filters and servicing AQUAGARD NOVA-No response till date

Address:

Nellore, Andhra Pradesh

Sir/Madam, I am very sorry to put forward these lines. I am Doctor working for ISRO at Sriharikota. I have lodged a request on 26th May 2014 for replacing the filters and servicing the AQUAGARD-NOVA located at my residence. I have lodged the request thro; toll free No.[protected], the Gentleman who spoke to me received my request, took all the details like address contact no. and told me to note down the No.76487011 and told me within 24 to 48 hrs I will be receiving the call. After 10 days again I called and I was told within 24 hrs, the service person will attend the call. On 17th June again called toll free no. and enquired about my service request quoting the complaint No.76487011, I was told within that working day service person is going to attend the call. On 19th June one again I called (called twice) toll free No and spoke to service executives Ms.Saranya and Ms. Salini and told that I going to complain about this issue. I have asked for any esponsible person who can answer me. The gave me phone no. of Md.Faisal [protected]. Same day I gave SMS request to [protected] twice. I called MD.Faisal, but a lady received the call and told he is not available. When I asked about my service request she gave me phone No. of Mr.Murali [protected]. I called him on 19th and 20th June and enquired about the service request. I also asked him the reason for not attending the call. Mr.Murali told me that he has recently joined and he does'nt know anything about this issue. He assured that he will attend the call and told he will be attending the call on 21st June 2014. Mean time I lost patience and really want to bring this issue to higher authorities. If any one of you are really concerned about the customers, please call me to my mobile [protected] or contact me thro' e mail [protected]@rocketmail.com. I HAVE DECIDED NOT TO BUY ANY PRODUCT FROM EUREKA FORBES AND WILL TELL ALL MY PATIENTS ABOUT THIS ISSUE. I feel Iam simply wasting my time and energy Dr.Prakash G SDSC SHAR Hospital # 374, PHC 2, Sriharikota-524 124