Eureka Forbes — Requesting service for past 4 months for Aquaguard under AMC but no vist from technician

Address:

E1 1004, Rutu Towers, Patlipada, Thane - 400607

I have opened a service request CM[protected] on 09/05/2023 for regular AMC visit for my Aquaguard water purifier. This purifier is in AMC till 2025. No technician has visited so far after multiple calls & emails. I engaged their Ombudsman as well but in vain. Eureka forbes has cancelled my service request on 22/07/2023 without addressing.
They have opened a new service request CM[protected] for regular service from their side on 10/08/2023 & no one has bothered to contact me.

They have displayed a very pathetic & unprofessional behavior towards me as a customer. Kindly requesting you to look into it & assist us.