[Resolved] Eureka Forbes — Return request not being acted upon for more than 2 months, really frustrated | |||||
Hi, Eureka forbes customer id : [protected] Eureka forbes order no :[protected] Issue : i have purchased this product around now around 2 months ago and am already facing major service issues with aquaguard. The product is still not installed in my house since a part was broken by the installation engineer while installation. I have been requesting refund of my money rs. 18500/- as per their 30-day money-back guarantee since just 1 week after purchase, but no action has been taken so far. I have just accumulated a lot of complaint numbers : [protected], [protected], [protected] Details of issue: 1. Person who came to install the product [saturday 18th mar] broke one part during installation 2. He said that he will come on sunday with new part, but never came. I had to call mr. Chalapaty to tell him the situation 3. Mr. Chalapathy mentioned on 21st mar that product will be replaced completely and it will be done by 25th march. 4. On 25th mar, i called mr. Chalapathy atleast 5-6 times, but he did not receive my call 5. Since then i have been calling eureka forbes services requesting for return, but they just keep saying that it will be done but nothing happens Please help i[censored] can. Thanks, Arvind Was this information helpful? | |||||
Jun 25, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support May 13, 2017 Eureka Forbes Customer Care's response Dear Arvind, I have forwarded your issue along with your details to my team at Bangalore. They'll be contacting you soon. Regards, Priya Verified Support May 23, 2017 Eureka Forbes Customer Care's response Dear Arvind, I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation. Regards, Priya | |||||
 2 Comments | |||||
Comments
We filed a complaint. But no one visited. And we recived a message of service completed from Mr. Bablu.
Eureka Forbes Customer Care's response, May 17, 2017
Verified Support
Dear Himanshu,
Please share your contact details/customer ID and I will have my team connect with you soon.
Regards,
Priya
Please share your contact details/customer ID and I will have my team connect with you soon.
Regards,
Priya
Eureka Forbes Customer Care's response, May 19, 2017
Verified Support
Dear Himanshu,
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Priya
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Priya
Eureka Forbes Customer Care's response, May 22, 2017
Verified Support
Dear Himanshu,
As I haven't heard back from you, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya
As I haven't heard back from you, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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You people just forward the things but never act.
Is there any particular issue your are facing with our product/service? Please share your registered contact details and I will quickly look into it.
Regards,
Priya
As I haven't heard back from you, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya