[Resolved] Eureka Forbes — reviva ro not working: complaint registered on 3rd jan and nothing been done from eureka forbes

spk05

Address:

Ernakulam, Kerala, 683562

The reviva ro product which we bought had few issues. We registered a complaint. The first thing the service technician who came to attend the case said to my mother-in-law (Who is 50 + yrs) is that they cannot service the product as they do not know about the product. The attitude was very rude and annoying.

Tried to follow-up with them multiple times to get it resolved but to no avail. Even i contacted their escalation department. Nothing done so fat to correct the problem.

Please provide necessary help as the product is still in warranty and will be expired in may 2018.

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Feb 24, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

Eureka Forbes Customer Care's response Dear Customer,

Please send in your registered contact number and customer ID here. I'll have my team get in touch with you at the earliest to fix the issue in your product.

Regards,
Priya