[Resolved] Eureka Forbes — reviva ro water purifier

abhishekrvrk

from Noida, Uttar Pradesh

Address:

560103

Hello,

I purchased a reviva ro water purifier for rs. 14190 on 17th september, post which installation was done on 20th. I also purchased a metal stand for the purifier, paying 900 rupees. Since the day it was installed, the spout has been leaking water on to the stand, causing rust. We asked for a replacement, but both the salesperson (Ravi) and the technician have blcoked our phone numbers. None of the customer care or office numbers on the website or on the invoice provided to us or on the manual work! Is eureka forbes a bogus company now? Not even a single phone number to contact anyone?? I need my water purifier replaced with a functioning unit inmediately!

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Nov 3, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Eureka Forbes Customer Care's response Dear Abhishek,

Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Priya

Verified Support

Sep 30, 2019

Eureka Forbes Customer Care's response Dear Abhishek,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Priya

Verified Support

Oct 01, 2019

Eureka Forbes Customer Care's response Dear Abhishek,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Priya