[Resolved] Eureka Forbes — RO Eureka Forbes

Sudeep01

from Indore, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452016

Hi
Iamfrom indore, i have a water purification unit i. E
Megna ro+uv
I had purchased a amc on 10/06/2016 contract receipt no: 10, bill no. 25683815 wherein it was informed that i will be provided with 04 services in a year.
Till date no one came for servicing ever
I had a problem in december 2016 of hot water coming out of the machine, so i
Called up the technician and rectified it on 21/12/2016. After that till date no service has been provided to me. Today again i had problem with the machine n called up the technician to repair the same.
My question is : what is the use of taking amc if i need to take initiative every time.
Just waste of money i suppose
Last week again a person walked in asking for amc, i made a complaint and
Got a complaint number [protected]. Thats it : (

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Jul 12, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Eureka Forbes Customer Care's response Dear Sudeep,

I have escalated your concern to my team at Indore. They will connect with you soon to service your product.

Regards,
Anita

Verified Support

Jun 05, 2017

Eureka Forbes Customer Care's response Dear Sudeep,

Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Anita