Eureka Forbes — Robovac

I purchased Robovac n mop from an authorised store for Rs. 19, 700 in Feb 2022. This product has 1 year warranty. Even though its a fancy item, I had much of a good use in my home coz it cleans the floor automatically, thus reducing our intervention as my wife and myself are busy. It had a feature that if the battery is low, it should return to the charging station. In April 2023, i.e. in 1 year and 2 months (just 2 months after warranty) the machine stops functioning in the middle of cleaning. It stays at one place and shuts down and does not return to its station. I complained the same and a service engineer came in after 2 weeks of registering the complaint and then took the machine with him. I did not hear anything from them for over a wee, so I called in to know the status and they said its motherboard had a problem and thats they have ordered a new one and will cost some 7k Rs as the warranty expired. Even though I wasn't happy but I told them to continue. Again after 1 month I did not get any update so I put up a CEO escalation. I got a "copy paste" reply from them that they are looking into matters and bla bla.. but I am not receiving any update. Then one day again I called and the service centre said they had issues getting the parts but now they found one in Chennai and will repair it asap. After that for 3 weeks no response. Again I called them and they said the new board was also not working. Remember "I had to call them every time and not a single time they called me for the update". Anyways I asked them what next step was they said they will go for refund and then refund would be 50% depreciation of the product before GST as it was out of warranty (in just 2 months). I mean really?? I had a water purifier of the same company and in 8 months its motherboard also got damaged and was replaced. What is it with Eureka Forbes and their motherboards??? This is pure cheating by the company putting up cheap components that would last only till the warranty and then scam people of the money by saying it is out of warranty. I got only 9k Rs as refund. Rest of the money gone. I would like to let everyone know never to use Eureka Forbes products again, and I am sure I won't.