[Resolved]  Eureka Forbes — Sale of faulty/defective dr. aquaguard magna hd ro+uv

Address:	Mumbai City, Maharashtra, 400013
Website:	www.eurekaforbes.com

Dear Sir/Madam,

With reference to the above it is requested that I have purchased the above water purifier vide invoice No.[protected] dt. 25.07.2016 for Rs. 16, 990/- (direct sales) through your CSS's Name Mr. Vikash Mishra[protected]mobile No. [protected]), Gwalior.

Since installation of the machine it was observed by me that during filling/storing the water in the machine it automatically gets stopped even though the water supply is on. On 15.11.16 while storing the water in the machine it automatically stopped five times and I had to start it again and again.

The matter was brought immediately to the notice of Mr. Vikash Mishra as well as to executive of their sales office situated at 1st floor, LIC Building, OP. Scindia Kanya Vidhyalaya, Motimahal Road, Gwalior . But all my request appear to have fallen on deaf ears. The matter was also reported to their toll free No. [protected] and lodged a complaint with them and a service request No. [protected] dt. 15.11.16 was generated and allocated to Mr. Deepak Sharma, Technician (Mobile No. [protected]), who after inspecting the machine informed us that he will come tomorrow. Again on 16.11.16 I lodged a compalint and a follow up 1, request number 97571781 dt. 16.11.16 was alloted by customer care. On 17.11.16 Mr. Deepak Sharma, Technician visited our premises and after inspection of the machine informed us that its (Eureka Forbes CONTROL PCB ASSY WITH HARNESS NEW RO UV Qty. 1 needs replacement which was replaced by him on 17.11.2016. On the next day i.e. 18.11.16 even after replacement of the above PCB the machine did not worked properly and was stopping again and again. On 19.11.16 I lodged a complaint at their toll free phone No. and service request No. [protected] was alloted and Mr. Deepak Sharma, Technician was also informed in this regard who after inspecting the machine replaced Eureka Forbes. SOLENOID VALVE (P) REVIVA Qty. 1.

In this connection I would like to submit that even before purchasing the above machine a RO was installed at my residence and was giving very good service. But since it was outdated model and above machine was recently lodged in the market therefore I decided to purchase the above machine for the purpose of drinking good mineral water. While purchasing the machine so many false promises were made by Mr.Vikas Mishra regarding sales and after sales service. I am astonished to note that immediately after installation of the machine it started giving problem for which purpose we have to monitor it till its container is not fully filled.

As requested earlier that the machine is under guarantee period and is not working satisfactorily since inception and within three months of installation its important parts are deteriorating every day therefore I again wrote an email to them on 20.11.16 and 26.11.16 which are registered by them at service request No. [protected]and [protected] for redressal of my grievance which so far remains unreplied. It is important here to mention here that the Co. does not provides Name, contact no. and email ids of senior officers for redressal of public grievances. Now since I am not satisfied with the performance of the machine and therefore request them to please replace faulty/defective machine with a new machine of the same make and brand at the earliest failing which I shall be compelled/constrained to take suitable legal steps against the Company and its officials for selling defective/faulty products to the customers as well as cheating with the customers causing mental tension, agony and cheating with the customers.

I earnestly request you to please take up my matter with the Eureka Forbes Co. for replacement of the defective/faulty machine immediately by installing a new machine of the same make and model within a week failing which I shall be constrained to take suitable legal action against the Co. and its employees for selling defective products and making false promises as well as cheating with the customers.

Thanking you,

Yours faithfully,
Arun Kumar Mishra,
221, Garden Homes Phase Two, Alkapuri,
Behind New High Court, Lashkar, Gwalior (M.P.)
Pin 474011
Cell [protected], [protected]