Eureka Forbes — Service Complaint

Poor Service from eureka forbes to their customer

Dear lalit maheshwari, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

I am not sure whether any responsible person from Eureka Forbes ever see these complaints list and act. Forget about coming to this websites, I don't think they even check their call center call logs. This is really cheating the public by getting money for service and then doing nothing. The service engineers and their managers are hopelessly bad and they don't even bother to talk properly. I have paid AMC for Rs.4500 six months back and the first time called 3 days back and till now they did not even bother to call me back and give me an update when it will be attended. When I called today after yelling at the customer help desk they gave the number of the manager Karthik and like a astrologer he says the problem could be circuit board issue. When I asked him how come he says that even without knowing to whom he is talking, he said the model number I said has a problem and there is no stock of circuit board so it will take some time to attend. God only has to answer this and really surprised how these companies exist still.

My complaint number [protected]. Cust Id [protected]

We have purchased "Euroclean Storm" High Pressure cleaner from your Udupi Representative Mr. Purushotham Cell Phone No: [protected] Machine S.No 011659 purchase date 12.10.2013.
Since 25.08.2014, we are having problems with the nob -- the water leakage problem which make it impossible to work with the horse as water sprays everywhere. We have complained to your Udupi office Service person at Cell Phone No. [protected] and to another Service person Mr. Vijay at his Cell No. [protected]. They have told they will come and have not turned up yet. LAter we have called almost 20 times but they are not answering the phone.
Our hotel is one of the reputed hotels in Kundapur and we are using your water purifiers in every floor. Asa we have been loyal customer to you all these years, we expect a better and timely service from you. Since 25.08.2014, we have not been able to use the machine supplied by you. I would like to bring to your notice that the machine is well with in the warranty period and still you are not attending the problem. We request you to look in to the matter immedatly and do the needful to avoid further misunderstanding.
Yours Sincerely
Rajinder Tholar (Managing Partner)
[protected]

Their employees provide bad service and cheat the customers