[Resolved] Eureka Forbes — service, irresponsible approach | |||
I have been using eureka forbes water purifier since long & has been facing service issues. On 1st march my aqua guard went out of order & i lodged the complaint on 1st march however till 15th march inspite of several follow up nobody turned up to repair. At last, i thought to change the water purifier as it was 5 years old. To my bad luck, i again bought eureka forbes geneus model on 15th march at croma mount road chennai. After 3 days technician came & installed the purifier however after 1 hour it started leaking. Again complaint was made on 19th march however still problem is unresolved & we have been suffering a lot due to water not available. On top of this agony, daily i following up & your call centers executives have following set answers ; We are sorry for inconvenience. Your matter is noted at top priority. We are escalating your complaint. Tomorrow some body will certainly come. I must have talked min 10 times to call center executives but same answers. Please intervene into my complaint immediately else i will be forced to take legal action against eureka forbes & claim all liquidated damages. I have never seen such third grade, irresponsible & useless company in my life. I am forced to send the copy of this e mail to mr shroff, ceo & mr mistri to make them aware how this company is working on grounds. Thanks Rahul kumar Ceo Lactalis india Chennai [protected] Cc (By post) ; mr marzin shroff, ceo Mr pallon shapoorji mistri Eureka forbes 7th floor, b wing, marathon nextgen, off. Ganpatrao kadam marg, lower parel, lower parel, mumbai, maharashtra 400013 Was this information helpful? | |||
Apr 28, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Mar 27, 2019 Eureka Forbes Customer Care's response Dear Rahul, I've responded to your concern on Twitter. Request you to check the same. Regards, Priya | |||
Add a Comment | |||
61%
Complaints
7760
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Post your Comment