[Resolved]  Eureka Forbes — service issues with representative - mr sahu

Address:

Allahabad, Uttar Pradesh, 211006

Hi!
I am a user of eureka forbes dr aqua guard since last 2 years and prior to this was with connect via aqua guard classic since last 10 years.
Being a vintage and valued customer, expect should not face service related concerns.
Today i found some abnormality in my machine and henceforth being a lay man i tried contacting my relationship executive mr sahu ([protected]). Mr sahu is the person who is in contact with since beginning means last 10 years and was always available whenever insurance expiry due or anything related in company's favour. Not a single time he got fail to collect premium cheques without a second though it's holiday or sunday.
Today when i was facing a problem in my machine and i could be easily available on holidays only, requested to visit but got denied saying - we are having five and half day working only and completely closed today..
My concern - of a customer is a valued consumer since last 10 years and the representative always present whenever any premium due without a concern for holidays then why can't we expect to reach him as per our convenience which is the first time only we were expecting in last ten years, as having some concern in machine.

Request to kindly consider this request as feedback and to avoid future hassles.

Thanks
Vikas mishra
Mobile no-[protected]
Address-550b/398, bhs, allahpur
Allahabad-311006