[Resolved]  Eureka Forbes — Service request 88116442 made on 11th july, smsed on 14th & called again on 15th!! Still no response!!

I am a customer from 2006. I have an aquaguard purifier and have maintained an amc from then till date. On 21st march, i had paid for a renewal of the amc from 23rd march 2016 to 22nd march 2019.

As per the terms, there should have been a visit in june or july. But nobody turned up!! I called eurosmile on 11th july to update my contact details again and put in a service request. The reply was that someone will get in touch within 2 working days!! No call or visit!! So i sent a "req" sms and got a similar reply! Again nothing!! On 15th july, i called up eurosmile again and requested them yet again! To which i was told that the company would contact my area service incharge and the needful would be done immediately. It is past 8.30p. M. On 16th july and no call or visit so far!!

I have paid a good amount of rs.4360/- and have now decided to file a suit with the consumer court. I will also ensure that other consumers do not fall prey to the false promises made by eureka forbes by publishing the details on all media!!