Eureka Forbes — Service Request ignored...Very poor service

Stephen Ferreira

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I own a Aqua guard Nova & my request No [protected] dated 31st March is still unattended in spite of my several reminders. I am under Service Contract for 3 years. Have been calling the Help desk almost everyday & is always promised a technician but nobody turns up by the end of the day. Kindly attend immediately or cancel the service contract and return my money.

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Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Stephen Ferreira, we are sorry to hear about the experience and deeply regret the inconvenience caused to you.

We assure you of fulfilling the terms of the AMC in an adequate and timely manner

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

We request you to give us another chance to serve you with the best we have.

We have made a note of your concern details.

Our executive will fix an appointment at your convenience and resolve this issue at the earliest.

You can also write to us at [protected]@eurekaforbes.com.

We once again are truly sorry for the trouble you had to face.

Regards,

Eureka Forbes Team