Eureka Forbes — Servicing not done in spite of repeated request

Address:

N-12/8,Srinagar, Garia Station, Kolkata - 94

I have purchased dr. Aquaguard magna ro+ in the year 2018. The customer code is [protected]. This is not working since 7days. I have requested for servicing 3 times but there is no response at all. Finally today a person told me that it will take 10 days or more for servicing due to lockdown. This is an emergency service right? This is an issue of drinking water. My family is running out of drinking water from 7 days. What is this? Due to lockdown they cannot send service man but they are calling repeatedly for renewing amc. What is the need of renewing it if i don't get it in my need? I am a working lady and haven't much time for all that. If you are not able to solve the problem properly please mention it. Please do not harass me anymore.