[Resolved] Eureka Forbes — shabby customer support customer support eureka forbes : aquasure xpert ro

mnatha_ga

Address:

Bangalore, Karnataka, 560050

Since aug-2017 eureka forbes were not able resolve the re-installation request for the aquavasure expert ro water purifier system. With multiple calls to customer care support, only end up getting false promises. I had requested for the reinstallation and fixing water purifier issue, they could not find a time to reinstall and fix the water leaking/over flow issue.

Disgusting support system from eureka forbs.in spite of repeated calls to customer care, they were not able to complete the re-installation work. Since we moved to the new house, we are forced to buy bottle water inspire of having ro purifier system.
This is my final effort before disposing aquasure expert ro system my our house.
We had taken amc, they could fix the minimal request. Now we started getting sms for amc renewal from aquavasure/ eureka forbs.
I don’t know what say for this kind of shabby customer support. I am appealing eureka forbs to refund my amc and product paid rs 18500/-, vide bill no : 40581.
Enough is enough of waiting.
Here is the customer code : [protected].

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Mar 2, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Jan 30, 2018

Updated by mnatha_ga Typo update...
Even with the valid AMC, they couldn't fix the minimal request. Now we started getting SMS for AMC renewal from Eureka Forbes.

Verified Support

Jan 30, 2018

Eureka Forbes Customer Care's response Dear Customer,

Request you to share your registered contact number/customer ID here. I'll have my team connect with you at the earliest to address your concern.

Regards,
Anita

Jan 30, 2018

Updated by mnatha_ga Hello,
Here is the customer ID : [protected]

since Aug-2017,
1. the purifier was not working/unable to use due to lack of customer service
2. wastage of AMC renew purchase ( of Rs 4850/, 20th June to 19-June-2018 )
3. portable water purchase charges since Aug-2017

what are your options to fix the above pains ? Con you confirm.

Thanks,

Jan 31, 2018

Updated by mnatha_ga Hello,
No one had contacted till now from Eureka Forbes on the above complaint.

Regards,

Feb 03, 2018

Updated by mnatha_ga no one had contacted inspite of reaching Eureka forbs in this form... what kind of post sales support can be expected from Eureka forbs... if the issue is not fixed in by 5th Feb, i would need to reach out for legal wing of consumer care.

Feb 23, 2018

Updated by mnatha_ga Hello Anita,
what is the update?... absolutely no support from Eureka Forbes. What was the use of taking AMC ?

Regards,
customer ID : [protected]