[Resolved] Eureka Forbes — sold fake product (vacuum cleaner) without bill

Raj M C

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 56--94

Eureka forbes salesman mr. Dilip (+91 [protected], ramamurthy nagar branch, bangalore) sold vacuum cleaner to us. Collected money via credit card and said you will get bill in two days via post. Also said free gifts like life time warranty, water bottle and bag for the vacuum cleaner and all will come in courier. It was part of offer during 15th aug 2018. Since he came in uniform and valid id card i bought the product. But i never got a bill or any other stuffs. Trying to reach him since last 2018 sept and he says it will come in 2-3 days. Escalated with his manager someshaker (Ramamurthy nagar branch bangalore) but no help as they keep saying it will come in 2-3 days. I am not sure if they sold me a genuine product or a black market product and avoiding bill. Bar code on my product is - [protected].

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Mar 20, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Eureka Forbes Customer Care's response Dear Raj,

Request you to share your registered contact number and customer ID here. I will have the concerned team connect with you to help you with this at the earliest.

Regards,
Anita

Verified Support

Feb 11, 2019

Eureka Forbes Customer Care's response Dear Raj,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita

Verified Support

Feb 13, 2019

Eureka Forbes Customer Care's response Dear Raj,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita