[Resolved]  Eureka Forbes — Total lack of giving customer a chance to communicate

Address:411001
Website:Website of Eureka Forbes

I have been asked to give feedback for service rep visit. I will not do it as your feedback procedure and even registering a service request are NOT user friendly. Your website says come and say hello to us but you have tried your best to ensure that customer is unable to contact you. It is impossible to talk to anyone in your organization because the only number provided is for registering a service request and that too makes it impossible to ascertain if such a request has been enterd in your logbook. It is fortunate for you that your product is good but customer contact???? One big ZERO
Ajit Vaidya
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Jan 21, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2016
Eureka Forbes Customer Care's response
Hi Ajit,

I am concerned to note this. Help me to assist you by sharing your registered contact number / customer ID and I will have my team to look into your issue at the earliest.

Regards,
Shiraz
Verified Support
Dec 20, 2016
Eureka Forbes Customer Care's response
Hi Ajit,

As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.

Regards,
Shiraz
Complaint comments 

Comments

We've been using aquasure xpert for the last 1 1/2 years and timely it is getting maintained and serviced . Now, the out let tap head is broken and it is need to be replaced
Eureka Forbes Customer Care's response, Dec 6, 2016
Verified Support
Hi Santosh,

I'm concerned to note this. Please share your registered contact number/customer ID and I will have my team get in touch with you to address your concern.

Regards,
Priya
Eureka Forbes Customer Care's response, Dec 20, 2016
Verified Support
Hi Santosh,

As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.

Regards,
Priya
We were approached by Mr. Pratik Singhania, Marketing Manager of Eureka Forbes in June 2016.

Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]

Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.

Cheapest people and company that I have seen in my life.

Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP

If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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