[Resolved] Eureka Forbes — trendy steel power cord issue

PrajeeshKP

from Gurgaon, Haryana

Address:

Flat 4, Vidhya Heights, Pune, Maharashtra, 411027

Bought trendy steel few days back and already replaced once because of faulty dust bag cap, and now the replaced one has power cord issue. When the switch is pressed, the cord doesn't go in. What kind of product has Eureka started selling, with such poor quality raw materials. Also the finishing is too bad. I need it replaced Immediately. Can someone look into this on priority. How can the products have so many issues, then why launched in market?

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Aug 29, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

Eureka Forbes Customer Care's response Dear Prajeesh,

I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

Regards,
Anita

Verified Support

Jul 12, 2019

Eureka Forbes Customer Care's response Dear Prajeesh,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Anita

Verified Support

Jul 23, 2019

Eureka Forbes Customer Care's response Dear Prajeesh,

As I haven't received your details, your query has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita

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Comments

Dil Govind

from Chennai, Tamil Nadu

I have recently purchased vacuum cleaner WDX2. Its been one month till date. no one has come for the demo how to use the product. i have called customer care and also emailed deepa.[protected]@eurekaforbes.com. no one sent any person for the demo installation. the product is still unopened. very worst experience I have faced with the company

Eureka Forbes Customer Care's response, Jul 12, 2019

Verified Support

Dear Govind,

Request you to share your registered contact number & customer ID here so that I can have the relevant team connect with you at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Jul 23, 2019

Verified Support

Dear Govind,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya

Dilip Kumar Chaturvedi

from Mumbai, Maharashtra

My request is that my tds is high and led of aquaguard water purifier is not working and i don't receive a bill of filter which i install previous 2 month ago

Eureka Forbes Customer Care's response, Jul 12, 2019

Verified Support

Dear Dilip,

I will surely look into it. Please share your customer ID or contact number here so that my team can get in touch with you at the earliest.

Regards,
Anita

Eureka Forbes Customer Care's response, Jul 23, 2019

Verified Support

Dear Dilip,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Anita