Eureka Forbes — Under AMC: No service providing from the last 10 days

Address:

2-82, Suramala, KVB Puram, Tirupati 517643

I purchased 2 year AMC for water purifier worth Rs.10000 approximately from 29 August 2022 to 28 August 2024.
The company claimed that they will provide 48 hour priority service for repairs when AMC is purchased. Even today, their website says so. I booked for a repair on 19th July and there is no response from any of the technicians. When contacted the support team they are telling that they escalated the issue and it will be addressed in 24 hours. 9 days completed and no technician visited for repair