[Resolved] Eureka Forbes — Under warranty period - product need repair and nobody shows up | |||||
Got water purifier (Eureka forbes enhance) 6 months ago and the product stopped working normally after 3 months. It has been 2months since we have been trying to reach customer care centers and they do pick calls and say will be sending technician, he has showed up thrice till date. Technicians have no idea what the problem is. Every time they come blames it on some part not working (Like adapter etc) and don't come back to fix it. Complaint no[protected] Complaint no[protected] We have made 25-10 calls to customer care from past a week and mr. Sathish (Area manager) promised to resolve and as usual did not show up and he stopped picking calls since then. *need urgent focus on this issue! Was this information helpful? | |||||
Oct 29, 2016 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Sep 06, 2016 Eureka Forbes Customer Care's response Hi Ashwitha, Allow us a chance to assist you. Your customer ID is [protected]. Our team at Bangalore will be connecting with you soon to help you further. Regards, Leena Verified Support Sep 27, 2016 Eureka Forbes Customer Care's response Hi Ashwitha, We have received feedback from our service team that your issue has been resolved. Regards, Leena | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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