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[Resolved]  Eureka Forbes — unethical behaviour - data privacy scam

Address:560062

One of the ex-employee of Eureka forbes I presume or someone in the internal management has shared our details with a fraudster and that person calls us exactly at the same time when our filters are due for replacement and claims he is from Eureka forbes and he is the assigned technician. He came down to our place replaced the filter and gave a fake online bill. All this happened in the month of September. Today we had some minor problem with the water filter and when I called customer care for service I came to know about the fraud.
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Feb 12, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Dec 19, 2019
Updated by Pradeep Ramaiah Here is the phone number of the fraud [protected]
Dec 19, 2019
Updated by Pradeep Ramaiah And his firm name SZ enterprises.
Verified Support
Dec 20, 2019
Eureka Forbes Customer Care's response Dear Pradeep,

I assure you to get this checked on priority. Please share your registered contact number & customer ID here, my team will definitely get in touch with you.

Regards,
Anita
Dec 20, 2019
Updated by Pradeep Ramaiah Here is my registered number: [protected]
Not sure about the customer ID
Verified Support
Dec 30, 2019
Eureka Forbes Customer Care's response Dear Pradeep,

Please re-share your registered contact number or customer ID via message as the details provided by you are showing protected. It will help my team to assist you further accordingly.

Regards,
Anita
Verified Support
Jan 09, 2020
Eureka Forbes Customer Care's response Dear Pradeep,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita
Complaint comments 
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Here is my registered number 9*8*8*0*8*1*9*3*4*7
Reply
Eureka Forbes Customer Care's response, Jan 22, 2020
Verified Support
Dear Pradeep,

Your details have been sent to my team in Bengaluru. They will get in touch with you as soon as possible to assist you further.

Regards,
Anita

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